Shipping & Returns
Information on shipping and returns.
2. NFTs on the blockchain are ineligible for returns
If you’re not satisfied with the quality of the products your customers received, get in touch within 7 days after receipt and we’ll do everything we can to investigate and find a solution.
If your claim is validated by our quality assurance team, we will send a reprint to you as quickly as possible or offer a full refund for the defective order.
We use the same print machines, paper types and, work processes at our print partners to minimize color variations. Having said that, printing is a chemical process and 100% consistency cannot be achieved. Multiple factors influence the color, consistency, and final result: machine type, machine settings, paper types, humidity in the room, when the machine was last cleaned, just to mention a few examples. Color variations that may occur due to the above-mentioned reasons lie within acceptable tolerance levels and are not covered under our quality guarantee.
If you receive defective or damaged orders, such as damage to the delivered products, errors in the number or quantity of the delivered products, or lack of quality of the delivered product not caused by lack of quality of the content you provided. Should you want to submit a new order, we will cover the costs of the new order.
If you provide an address that is considered insufficient by the courier, the shipment will be returned to our print partner and destroyed. Should you want to submit a new order with an updated address, you will be liable for the costs of the new order.
Shipments that go unclaimed are returned to our print partner and destroyed. Should you want to submit a new order, you will be liable for the costs of the new order.
We currently do not support returns due to the fact that the products you order are personalized and made specifically for each order. Should you want to submit a new order, you will be liable for the costs of the new order.
We use United States Postal Service for most orders. We may also use UPS and or FedEx at times also. If the item you’re choosing required a shipping cost it will be shown to you before final checkout. After your address is entered the system will generate the cost of the shipping and will inform you of the carrier.
If you make a purchase that exceeds the threshold relevant to your delivery country, you will receive FREE ‘standard delivery’, or the option of discounted ‘express delivery’. Other conditions may also qualify you for free shipping. Most items have flat rate cost or free.
RETURNS ** DUE TO COVID WE DO NOT ACCEPT RETURNS AT THIS TIME, WE TAKE VERY DETAILED PICTURES YOU CAN SEE BEFORE PURCHASE SO REST ASSURE YOU’LL KNOW EXACTLY WHAT YOU’RE GETTING. IF YOU HAVE ANY QUESTIONS PLEASE ASK BEFORE YOU BUY **
RETURNING ORDERS AFTER DELIVERY – DEFECTIVE PRODUCTS
You are entitled to return products delivered to you in the event that they are defective or otherwise not in conformity with your order when you received them (example: ordered red and received blue). Since we customize your order we’re unable to resell any returns. If your item is not defective and you would still like to return it we’ll refund 50% of your initial cost after you’ve returned the item and we run a quick check on the returned item, making sure it’s in its original form and shape. If you’ve washed or worn any item we will not accept the return.
Refunds will be issued based on the original form of payment.
EVENTS OUTSIDE OUR CONTROL
An Event Outside Our Control means any act or event beyond our reasonable control, including without limitation strikes, lock-outs or other industrial action by third parties, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disasters, or failure of public or private telecommunications networks.
If an Event Outside Our Control takes place that affects the performance of our obligations under these Terms of Sale:
a) We will contact you as soon as reasonably possible to notify you; and
b) Our obligations under these general conditions will be suspended and the time for performance of our obligations will be extended for the duration of the Event Outside Our Control.
Where the Event Outside Our Control affects Our delivery of a product to you, we will arrange a new delivery date with you after the Event Outside Our Control is over. You may cancel the contract if an Event Outside Our Control takes place and you no longer wish us to provide the products. Please see your cancellation rights under the Cancellation above.
115 N Chauncey St, # 651
Columbia City, IN 46725-2001
Fulfillment Centers Worldwide
We deliver to more than 170 countries worldwide and have local production in 34 countries thanks to our network of more than 100 print partners.