Privacy Policy
What information we collect
When you place an order on Goparel, we may collect:
- Name
- Billing address
- Shipping address
- Email address
- Phone number
- Payment details (processed securely through third-party providers such as Stripe — we do not store full card details)
- Order history
- IP address and browser/device information for fraud prevention and analytics
How we use your information
We use your information to:
- Process orders
- Ship products through our fulfillment partners
- Send order confirmations and shipping updates
- Respond to customer support requests
- Prevent fraud and abuse
- Improve website performance and customer experience
Payment processing
Payments are securely handled by Stripe. We do not directly store your credit card information.
Please review Stripe’s privacy policy for additional information regarding payment processing.
Print fulfillment
Orders may be fulfilled through vendors. Shipping information may be shared with them strictly for order fulfillment purposes.
Cookies
Our website may use cookies to:
- Keep users logged in
- Save shopping cart information
- Improve website performance
- Track analytics
You may disable cookies through your browser settings.
Data security
We take reasonable precautions to protect your information, but no online platform can guarantee absolute security.
Third-party services
We may use third-party services including but not limited to:
- Stripe
- Cloudflare
- WooCommerce
- WordPress
These providers may collect data necessary to perform their services.
Contact
For privacy-related concerns, contact:
www.goparel.com@gmail.com
Terms of Service
General
By using Goparel, you agree to these terms.
We reserve the right to update, modify, or discontinue products, pricing, policies, or services at any time without prior notice.
Product availability
Because many products are made through print-on-demand fulfillment, product availability may change at any time.
We reserve the right to limit quantities or discontinue products without notice.
Pricing
Prices may change without notice.
We are not responsible for pricing errors caused by technical issues, third-party integrations, or human error.
Order refusal
We reserve the right to cancel or refuse any order for reasons including but not limited to:
- Fraud concerns
- Incorrect pricing
- Product availability issues
- Shipping restrictions
Intellectual property
All website content including branding, logos, designs, images, and original content belongs to Goparel unless otherwise stated.
Unauthorized reproduction or resale is prohibited.
Limitation of liability
We are not liable for indirect, incidental, or consequential damages resulting from use of this website or purchased products.
Shipping delays
We are not responsible for shipping delays caused by:
- Carriers
- Customs delays
- Weather events
- Incorrect customer-provided shipping information
Governing use
By purchasing from Goparel, customers agree to use the website lawfully and not engage in fraudulent or abusive activity.
Contact
Questions regarding legal policies can be sent to:
Overview
Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
All print-on-demand items are not eligible for returns unless they arrive damaged or lost in transit, and then we’ll make it right.
Additional non-returnable items:
- Gift cards
- Downloadable software products
- Some health and personal care items
- Cups
- Clothing
- Stationary
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted:
- Book with obvious signs of use
- Any item that is returned more than 30 days after delivery
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
Shipping returns
If a return is approved we will give you a return shipping address.
Do not just return your item without being in contact with us first or you forfeit the refund.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a traceable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Need help?
Contact us for questions related to refunds and returns.